Privacy policy
This policy describes how NiceDial Tech (“we”, “us”) collects and uses information when you visit our website or submit a demo request. It applies to visitors of this site and related marketing pages we operate.
1. Who we are
NiceDial Tech provides AI-enabled contact center, CRM, messaging, and automation solutions. For privacy questions about this website, contact us using the details on our main site or the same channels you use for sales and support.
2. Information we collect
We may collect the following categories of information:
- Information you provide — for example, when you request a demo we may collect your name, work email, company name, and contact number.
- Technical and usage data — such as IP address, browser type, device type, general location derived from IP, pages viewed, and timestamps. This helps us run and secure the site and understand aggregate usage.
- Communications — content of emails or messages you send to us in connection with the website or our services.
3. How we use your information
We use personal data to:
- Respond to demo requests and other inquiries;
- Operate, maintain, and improve the website;
- Send transactional or service-related messages where appropriate;
- Comply with law, enforce our terms, and protect rights and safety;
- Analyze aggregated or de-identified usage trends.
Where required by law, we rely on appropriate legal bases such as consent, performance of a contract, legitimate interests (balanced against your rights), or legal obligation.
4. Cookies and similar technologies
We may use cookies or similar technologies that are strictly necessary for the site to function, and optionally analytics or preference cookies where permitted. You can control cookies through your browser settings; disabling some cookies may affect site behavior.
5. Sharing of information
We do not sell your personal information. We may share data with service providers who assist us (for example hosting, email delivery, analytics), subject to contracts that require appropriate protection and use only for the services they provide. We may also disclose information if required by law or to protect our users and business.
6. International transfers
If we transfer personal data across borders, we take steps consistent with applicable law to ensure appropriate safeguards (such as standard contractual clauses or equivalent measures) where required.
7. Retention
We retain personal data only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law (for example for records, tax, or legal claims).
8. Security
We implement reasonable technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your accounts.
9. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, or to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details we provide for privacy inquiries.
10. Children
Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children below the age where parental consent is required in their jurisdiction.
11. Changes to this policy
We may update this privacy policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the website or other appropriate means where required.
12. Contact
For questions about this privacy policy or our handling of personal data, please contact us through the demo or contact options on our website, or reach your usual NiceDial Tech business contact.
This document is provided for general information and does not constitute legal advice. You should obtain professional advice for your specific situation and jurisdiction.