Knowledge & tone
Ground responses in your playbooks, PDFs, and FAQs so answers stay on-brand. Tune voice per locale or business unit.
Product · Web chat AI (not WhatsApp)
Chat bots for your website — not WhatsApp
This product is web chat automation — knowledge-grounded assistants inside the NiceChat widget on your site. For WhatsApp bots, use WChat (try our live sales bot via the green WhatsApp icon on this site).
- Grounded in your FAQs, PDFs, and playbooks — on-brand replies on web
- Human takeover inside the same NiceChat thread agents use
- WhatsApp? That is WChat — separate product, live bot on our site
WhatsApp bots are WChat — wchat.php is the landing page with a live bot on this site. This page covers website widget chat only.
What you get with our Chat Bot line
Capability areas we ship and extend with enterprise teams — aligned with how NiceDial positions automation on the site.
Intent & slot capture
Collect order numbers, policy IDs, or issue types before routing — fewer round-trips for agents and faster resolution.
Human takeover
Seamless handoff with full transcript and captured slots so agents never start cold.
WhatsApp is WChat
Messaging on WhatsApp — bot flows, templates, inbox — lives in WChat. Try the live bot via the green WhatsApp button on our site.
Analytics & QA
Measure containment, deflection, and handoff reasons — export to your warehouse for continuous improvement.
Compliance-minded
PII handling patterns, retention controls, and audit-friendly logging for regulated industries.
Ready to try it?
Same verification as our other product demos: human check, email code, missed call. When you pass, we email our team with your number to schedule a Chat Bot walkthrough.