Flow & intents
Keyword and subgraph routing for collections, lending, and support scenarios — with explicit paths to agent transfer for sensitive intents.
Product · Voice automation
Voice bots that handle real caller intent
Our production voice stack (documented as voicebot3.0) pairs streaming speech recognition with flow-based routing, confidence-aware transfers to humans, and TTS tuned for natural turn-taking on PSTN and SIP trunks.
- Intent model with Hindi / Hinglish and English mix
- Escalation when confidence drops or the caller asks for a human
- Same verified funnel as our other demos — serious buyers only
Built with voicebot3.0 — AudioSocket gateway, streaming STT, FastAPI LLM hooks, and dashboard flows you can extend per tenant.
What the Voice Bot line covers
Capabilities we ship and tune with collections teams — drawn from our internal intent spec and routing rules.
Streaming audio
Low-latency recognition and barge-in friendly playback so callers are not stuck waiting after they stop speaking.
Human handoff
Transfer when confidence is low, after failed clarifications, or when policy requires a live agent — with context preserved.
Operations
Transcripts, queue integration, and dashboard tooling so supervisors can QA and iterate flows without redeploying the core platform.
Ready to hear it?
Complete the verified path: human check, email OTP, missed call. When you pass, we email satya@nicedialtech.com with your details to schedule a Voice Bot demo.