Embeddable widget
Load the visitor widget with tenant key, API base, colors, position, and title. Guests chat without an app install; CORS and origins are admin-controlled.
Product · NiceChat
Website chat built for real teams
NiceChat is the embeddable web chat stack in the NiceDial portfolio: one script on your site, tenant-aware APIs, bots that can escalate to humans, and an operator console your staff already understands.
- Widget + visitor APIs — drop-in script with tenant key, colors, and placement
- Bot flows with rules and optional AI providers, then handoff to live agents
- Verified demo path so sales sees serious leads, not throwaway traffic
Explore the product below — capabilities mirror the NiceChat codebase under …/nicedialpd/chat (admin, visitor & agent APIs, integrations, docs).
What NiceChat includes
High-level map of the features shipped in the chat project — same modules your engineering team can deploy and extend.
Visitor & agent APIs
REST endpoints for session init, send, poll, feedback, and end-session — plus authenticated agent APIs for conversations, assign, send, close, and status.
Bot engine & flows
Configurable bot flows, rules, matchers, and optional AI provider hooks so automation handles FAQs before a human joins the thread.
Agent console
Queue, assignment, departments, canned replies, and conversation history so agents pick up context fast.
Multi-tenant admin
Tenants, users, settings, integrations (incl. WordPress plugin download), widget templates, global logs, and health checks for operations.
Reporting & compliance
Reports, audit-friendly logging, and deployment checklists aligned with the docs shipped in the project (docs/).
Integrations
Integration settings in admin, WordPress package under integrations/wordpress, and extension points described in the API reference.
Go-live playbooks
Client quickstart, go-live checklist, one-pager, admin guide, and testing notes — so onboarding matches how the product is actually run.
Ready to try it?
Short verification: human check, email code, then a missed call from your mobile. When you pass, we email our team with your number so we can schedule the demo.