Answer visitors instantly
No waiting for someone to respond to a form. Visitors get answers the moment they ask.
Website Conversational AI Platform · Nice Web Connect
Turn your website into an AI sales & support agent
Let visitors talk naturally with your website. Nice Web Connect uses your business knowledge, FAQs, and website content to answer questions, capture leads, and continue conversations on WhatsApp.
Your Website Knows the Answers. Now Let It Talk.
- Knowledge grounded
- Voice AI
- Lead capture
- WhatsApp handoff
- 24×7
Integration docs · or tap Talk bottom-right on this page
Works with any website. One simple integration.
Turn website traffic into conversations
Business outcomes — not just features.
Capture more qualified leads
AI understands what visitors actually need before handing them over to your team.
Support visitors 24×7
Product, pricing, service, and FAQ questions answered even when your team is offline.
Reduce repetitive enquiries
Let AI handle common questions while your team focuses on higher-value conversations.
Move high-intent visitors to WhatsApp
Continue the conversation where customers are already active — via WChat.
See every conversation
Transcripts, optional recording, and lead details stored for follow-up and reporting.
Why it's more than a chatbot
The differentiator is not “AI chatbot.” It is a controlled, voice-first conversation layer on top of your existing site.
Talk to your website
Visitors have a natural voice conversation in the browser instead of only typing in a widget.
Knowledge-grounded answers
Responses come from the business's approved knowledge — FAQs, products, services, policies, and website information.
One platform, many businesses
Multi-tenant architecture: separate configuration, branding, and knowledge per customer from the same stack.
Lead capture + verification
Collect visitor details with optional verification through WhatsApp or email OTP — configured per tenant (none, email, WhatsApp, or both).
Voice → WhatsApp
Ask the AI to send details to WhatsApp and continue the journey on WChat — same NiceDial engagement model.
Conversation intelligence
Transcripts stored, emailed to tenant admins, and viewable in the dashboard. Optional audio recording.
Easy website integration
One JavaScript embed — customers do not redesign their sites. Works alongside existing pages and CMS themes.
Enterprise-safe sessions
Short-lived realtime sessions created server-side; no long-lived OpenAI keys exposed in the visitor browser.
Visitor journey
A simple flow from first click to qualified lead — web, WhatsApp, and your team.
What happens next
- Click “Talk” on your site
- Optional verify (email or WhatsApp OTP — tenant configurable)
- Speak naturally — AI answers from company knowledge
- Capture requirement & send details to WhatsApp
- Lead + transcript available to your business
Your business knowledge powers every answer
You are not merely configuring a prompt — you ground the website AI on controlled business information.
Website
FAQs
PDFs
Products
APIs
Custom knowledge
AI answers from your approved business knowledge — not generic internet information.
Per-tenant knowledge text and modes are configured in the Nice Web Connect admin. Rich source connectors expand from this foundation.
Nice Web Connect for your industry
Voice AI grounded on your content — tailored to how visitors actually enquire.
Healthcare
Appointments, services, doctor information, and clinic FAQs.
Real estate
Property enquiries, site visits, and project details.
Education
Admissions, courses, fees, and campus information.
Financial services
Product explanations and eligibility questions.
Automotive
Vehicle models, service bookings, and showroom enquiries.
SaaS
Product demos, pricing tiers, and support questions.
E-commerce
Product specs, availability, returns, and delivery.
Professional services
Qualification, scope, and consultation booking.
One customer journey. Multiple channels.
Carry customer context between channels — not three disconnected products.
Website
Visitor lands on your site
Nice Web Connect
Voice AI, knowledge, lead capture
WChat / WhatsApp
Continue the conversation on WhatsApp
AI Voice Agent
Phone calls with streaming dialogue
Human agent
Your team picks up with full context
Web → WhatsApp → Voice → Human agent
Nice Web Connect
Website conversation — voice AI, knowledge, lead capture.
You are hereWChat
WhatsApp engagement — templates, inbox, bots, campaigns.
WChat →AI Voice Agent
Traditional phone calls — streaming dialogue on telephony.
AI Agent →Website Chat (NiceChat)
Text widget, agent console, bot rules & handoff for teams that want typed chat too.
NiceChat →Security & enterprise architecture
For technical buyers and procurement — how sessions stay safe at scale.
Server-side session minting
Realtime sessions are created server-side — long-lived API keys never reach the visitor's browser.
Multi-tenant isolation
Separate configuration, branding, knowledge, and allowed origins per business from one platform.
Configurable verification
Per-tenant control: no verification, email OTP, WhatsApp OTP, or both — before or during the session.
Audit-ready transcripts
Conversation logs, optional recording, and admin notifications for compliance and quality review.
Add Nice Web Connect with one JavaScript snippet
Works with WordPress, PHP, React, Shopify, and most websites — no redesign required.
One script before </body>
Paste a single embed tag. Replace YOUR_HOST and YOUR_TENANT_KEY with values from your tenant setup.
WordPress
PHP
React
Shopify
Static HTML
Any CMS
<script src="https://YOUR_HOST/nice-web-connect/public/widget.js" data-tenant="YOUR_TENANT_KEY" async></script>
This page runs the live widget — tap Talk bottom-right to try it.
Book a Nice Web Connect walkthrough
AI conversations, directly on your website
Share your site URL and use case. We show embed setup, knowledge grounding, optional verification, and WhatsApp follow-up — typically within one business day at techsupport@nicedialtech.com.
What happens next
- Submit details
- We schedule a walkthrough
- Embed + tenant provisioning