Browser-based softphone
Secure browser calling over an encrypted connection. Agents register once and stay online across pages — dial pad, answer bar, and call status in the navbar.
Product · NicePhone Cloud
Cloud telephony your agents run in the browser
NicePhone Cloud is the telephony layer in the NiceDial portfolio — browser-based calling, embeddable CRM headers, inbound queues, IVR, and call recording. Agents dial and answer from Chrome with no desk phone. The same platform powers Voice Bot and AI Agent handoffs, plus hybrid GSM when you need PSTN legs.
- Browser-based softphone — outbound dialer, hold, mute, disconnect, live timer
- CRM Call Header — secure embed; agent credentials fetched server-side, not in page source
- Inbound DID → queue → agent; office browser calling or mobile GSM routing modes
- Multi-tenant admin, call logs, recordings, REST APIs for your CRM or dialer
Early access: the live agent console, browser dialer, and CRM embed snippet are shared after we verify your business details. Submit the form below — our team will email you and open a sales ticket.
What NicePhone Cloud includes
Capabilities shipped in NicePhone Cloud — the same modules your ops team deploys on each regional pool.
CRM Call Header embed
Copy-paste widget for any CRM: hold, mute, hangup, timer, connection badge. Secure init loads agent credentials from your server after authentication — never hard-coded in the page.
Inbound & queues
DID routing to call queues, agent login/logout, queue reload, and per-tenant inbound settings. Ring groups with assignment and auto-answer preferences.
Agent routing modes
Office mode — answer in browser. Mobile mode — forward to GSM via secure hybrid trunk when agents are in the field.
IVR & voice prompts
Visual IVR nodes, TTS, audio uploads, and dialplan integration — greet callers, collect DTMF, and route to queue or external destination.
Recordings & call logs
Call recording with secure playback URLs. Searchable CDR, live call status, and supervisor dashboards for QA and reporting.
Multi-tenant admin
Organisations, users, SIP trunks, API keys, domain whitelist, credit wallet, and role-based access — owner, admin, and agent roles.
REST & CRM APIs
Provision users, originate calls, queue control, inbound routes, call control (hold/mute/hangup), health checks, and tenant setup — built for CRM and LMS integration.
Simple, transparent cloud contact center pricing
Choose the right plan for your team. Scale users and concurrent calling capacity as your business grows.
Starter
₹850
per user / month
Ideal for small sales and customer-support teams moving calling to the cloud.
Get StartedMinimum monthly subscription ₹4,250 + GST
Professional
₹999
per user / month
For growing sales, support, collections, and service teams that need dialers, monitoring, and integrations.
Book a free demoMinimum monthly subscription ₹9,990 + GST
Business
₹1,199
per user / month
Predictive dialing, advanced supervision, analytics, and integrations for larger contact centers.
Talk to salesMinimum monthly subscription ₹29,975 + GST
Enterprise
Custom
pricing
Dedicated infrastructure, custom integrations, advanced SLA, and high-volume calling capacity.
Get custom quote| Starter | Professional Most popular | Business | Enterprise | |
|---|---|---|---|---|
| Price | ₹850/user/month | ₹999/user/month | ₹1,199/user/month | Custom pricing |
| Minimum users | 5 | 10 | 25 | 50+ |
| Concurrent voice sessions | 3 included | 6 included | 15 included | Custom |
| Business DID | 1 included | 1 included | 1 included | As required |
| Inbound calling | ✓ | ✓ | ✓ | ✓ |
| Outbound calling | ✓ | ✓ | ✓ | ✓ |
| IVR & call routing | ✓ | ✓ | ✓ | ✓ |
| Webphone | ✓ | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ | ✓ |
| Agent dashboard | ✓ | ✓ | ✓ | ✓ |
| Auto dialer | — | ✓ | ✓ | ✓ |
| Preview dialer | — | ✓ | ✓ | ✓ |
| Predictive dialer | — | — | ✓ | ✓ |
| Supervisor dashboard | Basic | ✓ | ✓ | ✓ |
| Live monitoring | — | ✓ | ✓ | ✓ |
| Call whisper | — | ✓ | ✓ | ✓ |
| Call barge | — | — | ✓ | ✓ |
| Advanced reports | — | ✓ | ✓ | ✓ |
| CRM / API integration | Add-on | ✓ | ✓ | Custom |
| AI Voice Agent | Add-on | Add-on | Add-on | Custom |
| WhatsApp / WChat | Add-on | Add-on | Add-on | Custom |
| Get started | Get started | Book a demo | Talk to sales | Custom quote |
Need more concurrent calling capacity?
Additional concurrent voice sessions can be added based on your requirements. A concurrent voice session is one simultaneous active call. For example, Starter includes 5 user licenses and 3 concurrent sessions — up to 3 calls at once.
Setup & onboarding
Starting from ₹5,000 one-time. Setup depends on your plan, call-flow configuration, integrations, and deployment requirements.
Prices exclude GST. Calling is subject to applicable telecom terms and Fair Usage Policy. Additional voice sessions, DIDs, AI Voice Agent, WhatsApp messaging, and custom integrations may attract additional charges.
Enterprise-ready operations
How teams run NicePhone Cloud in production — from a single VM to regional pools.
Cloud-native browser telephony
Full dialplan, outbound routing, queue management, and supervisor controls. Turn-key deployment templates for certificates, media relay, and go-live.
Hybrid GSM connectivity
Securely bridge on-prem GSM trunks for outbound while agents stay on browser-based calling — ideal for teams that mix cloud and local carrier legs.
Security & compliance
API keys, CRM domain whitelist, call restrictions, rate limits, and audit-friendly logging. Credentials encrypted at rest when app secrets are configured.
Regional cloud pools
Each region runs on dedicated infrastructure with isolated tenancy — assign customers per geography or capacity.
CRM integration in three steps
Embed calling into Salesforce, Zoho, LeadSquared, or your custom stack — same pattern documented in the project.
1 · Add assets
Include NiceDial-hosted embed assets on your CRM page — we provide the copy-paste snippet when your tenant is provisioned.
2 · Secure init
Initialize the call header with your authenticated credentials endpoint and API base. Agent login details are fetched after session auth.
3 · Click-to-call
Wire contact “Call” buttons to the embed API. Hooks fire on start, end, and state change for CRM logging.
Works with the NiceDial stack
Cloud telephony is the voice rail — not a standalone silo.
Voice Bot & AI Agent
Voice bots and AI agents run on the same NicePhone gateway — IVR hands off to streaming speech AI, then warm transfer to a live agent with full context.
Voice Bot →WChat follow-up
After a call, push payment links, brochures, or appointment confirmations on WhatsApp from the same customer record.
WChat →Website Chat & CRM
NiceChat on web; NicePhone on voice — one engagement model with shared CRM webhooks and ticket flows.
Website Chat →Questions? Try our WhatsApp bot
Tap the green WhatsApp icon (here or bottom-right) to talk to our WChat sales bot — products, pricing, and callbacks.
Floating button — or use the button here. Need an industry-specific bot demo? Fill the form below and we will connect with you.
Request NicePhone Cloud access
Agent console & CRM snippet after verification
Share your work email and mobile number. We’ll create a sales ticket, email our team, and reach out to schedule onboarding — including browser dialer access and CRM embed when your business is verified.
What happens next
- Submit business details
- We verify and email you
- Console access & CRM embed onboarding