Unified customer engagement

AI-native contact center for every channel your customers use

Route smarter conversations, sync CRM in real time, and deploy voice and chat agents that sound like your brand — without ripping out your stack.

Live queue 98.2% AI-assisted resolution

Voice WhatsApp Web CRM

Built for teams who need speed, compliance, and measurable CSAT — not another siloed tool.

Solutions that ship together

One operating model for sales, support, and success — with AI that augments agents and automates the repetitive.

Live products · verified sandbox

WebRTC rooms, guest links, live Q&A, optional capture — telehealth and advisory-ready.

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Live teaching in the browser — guest links, structured Q&A, optional recordings for schools & training teams.

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NiceChat widget, visitor & agent APIs, bots, admin, integrations — embed on any site.

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Knowledge-grounded assistants, multilingual replies, and clean handoff to humans when it matters.

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Telephony bots with streaming STT, flow routing, and agent transfer — voicebot3.0 stack.

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Streaming voice AI with low-latency dialogue and the same gateway as Voice Bot.

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Platform & channels

Predictive routing, real-time assist, QA scoring, and supervisor dashboards. Drop handle times without dropping quality.

Bi-directional sync with your source of truth. Every touch logged, every ticket enriched, every handoff clean.

Official Business API flows, templates, and agent inbox with SLAs — the channel your customers already trust.

Task-specific copilots for research, summarization, next-best-action, and policy-grounded replies your team can trust.

Natural language IVR, intent capture, and warm transfer to specialists with full context — no “press 1” maze.

Channels, CRM, and automation share the same conversation graph. Agents see what bots tried; bots learn from what agents fixed.

Guardrails, brand voice, and escalation paths you control — not a black box bolted onto legacy software.

Knowledge grounding Sentiment & intent PII redaction Custom models optional Analytics export

Tell us your stack and volume — we’ll map a pilot in one working session.